Refund policy
Return and Refund Policy
Last updated: October 18, 2026
Returns
You may request a return within 30 days after your item is delivered. This includes items purchased from our Sale collection.
Items must be returned unused and in the same condition they were received, with their original packaging, certificates, and any included accessories.
Return Shipping and Restocking Fee
Return shipping is free for approved returns. We will provide a prepaid return shipping label and instructions.
A 10% restocking fee will be deducted from the refund for returns due to a change of mind. This fee does not apply to damaged, defective, or incorrect merchandise.
How to Start a Return
Contact us at jewelrywholesale@hotmail.com or 803-778-1031 before returning an item. Include your order number and the item you wish to return.
Once your return is approved, we will provide instructions and a return label. Please pack fragile figurines securely and follow the return instructions.
Do not send an item back without contacting us first.
Damaged, Defective, or Incorrect Merchandise
Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or incorrect.
Keep the merchandise, shipping box, and packing materials. Please provide photographs of the item and packaging to help us resolve the issue.
We will arrange a replacement or refund and cover any required return shipping. No restocking fee applies to these returns.
Cancellations
You may request cancellation of an order or removal of an item before it ships. Contact us as soon as possible so we can stop shipment.
If payment has already been captured, an approved cancellation will be refunded to the original payment method. If payment has only been authorized, we will cancel the authorization. Your bank determines how long a pending authorization remains visible.
Once an order has shipped, please follow the return process above.
Exchanges
Contact us before returning an item for an exchange. Exchanges depend on availability, and some figurines may no longer be available once sold out.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method, less the applicable 10% restocking fee for change-of-mind returns.
For change-of-mind returns, the original outbound shipping charge is not refunded. For damaged, defective, or incorrect merchandise, no restocking fee applies, and applicable shipping charges will also be refunded.
Your bank or payment provider may require additional time to process and post the refund. Contact us if you have not received your refund after the processing period provided in your refund confirmation.
Your Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact Us
Hummels at a Discount
41 E Wesmark Blvd
Sumter, SC 29150
Email: jewelrywholesale@hotmail.com
Phone: 803-778-1031
Business hours: Monday–Saturday, 10 a.m.–5 p.m. Eastern Time